Because of our expertise, we are able to provide extremely cost-effective and reliable Moodle support services.
Our annual Moodle support contract offers three tiers of service, including: usability support, administrative support, and telephone support. Regardless of the type of support that you need, you will receive a response within 24 hours. In addition, your organization can determine the total number of users authorized to utilize our support services at no extra cost.
ClassroomRevolution Moodle Support
Organization that contract with us for Moodle support services are welcome to provide an unlimited number of members of their organization with access to our Moodle support site. Hosting clients may use this site to report and request technical support services including: reporting software errors or performance issues, requesting a software upgrade, or requesting the installation of a third-party Moodle module, block, or modification. Technical support is included free of charge with every Moodle hosting account.
We also offer hosting clients additional Moodle support services. Organizations in need of usability assistance, administrative support, or telephone support can purchase an annual Moodle support contract for $1,000. Organizations that host their own Moodle site may purchase an annual Moodle support contract for $2,000.
Please contact us for more information. |
How does it work?
Any hosting client may open an annual Moodle support contract with us at any time by making a minimum payment of $1,000. We bill against the available support funds based on the type of support services that are requested and maintain a record of any remaining funds which may be used for future support requests.
Support contract billing is calculated according to the following schedule:
- Usability support is billed at the rate of $100/hour. If you only utilize online support, a $1,000 annual support contract will provide 10 hours of online support per year. A $2,000 annual Moodle support contract, available to any organization hosting their own Moodle site will provide 20 hours of online support per year.
- Administrative support is billed at the rate of $150/hour. If you only utilize administrative support, our $1,000 annual Moodle support contract, available to our Moodle hosting customers will provide over 6 hours of administrative support per year. A $2,000 annual Moodle support contract, available to any organization hosting their own Moodle site will provide over 12 hours of administrative support per year.
- Telephone support is billed at the rate of $200/hour. If you only utilize telephone support, a $1,000 annual support contract will provide 5 hours of telephone support per year. A $2,000 annual Moodle support contract, available to any organization hosting their own Moodle site will provide 10 hours of telephone support per year.
All of our support services are billed in 15 minute increments (e.g., 1-15 minutes = 15 minutes; 16-30 minutes = 30 minutes, etc.). All of the funds designated for your annual support contract must be used within 1 year. Any support funds left unused after 1 year has passed are not eligible for a refund.
Moodle Support for Hosting Clients
ClassroomRevolution.com offers cost-effective Moodle support services for our hosting customers for $1,000.
Moodle Support for Remote Clients
ClassroomRevolution.com offers cost-effective Moodle support services for our customers who are hosting Moodle independently for $2,000.
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Online Support
Do you have a question about the use or functionality of your Moodle site? Do
you need step-by-step directions that will guide you through the use of specific
Moodle features? Once you have contracted with us for an annual support contract, you can log into our Moodle support site and post your question(s) to your organization's exclusive Moodle support forum. One of our highly experienced Moodle technical support specialists will respond within 24 hours with the answers that you need.
Administrative Support
Do you need an expert Moodle technician to test and install a third-party modules or blocks on your Moodle site? Would you like to implement your vision for online learning without needing to learn Moodle? Administrative support can also be used to request minor modifications to the functionality of your Moodle site. As a support contract client, you can use your organization's exclusive Moodle support forum to request these administrative services. One of our highly experienced Moodle technical support specialists will acknowledge your administrative request within 24 hours. If it will take more than one hour for us to fulfill your administrative request, we will first reply with an estimate of the time it will take and provide a time line for completion.
Telephone Support
Would you feel more comfortable speaking with someone about your Moodle support needs? Would you like to receive one-on-one training so that you can learn more about a specific Moodle feature? To obtain telephone support, simply call us toll-free at 888.moodle.8 (888.666.3538). If we are not immediately available, leave a detailed voice message and we will return your call as soon as possible, usually within 1-2 hours during regular business hours, Monday through Friday, 9 AM – 5 PM EST. Regardless of the day or time that we receive your call, we guarantee that one of our Moodle technical support specialists will respond by telephone within 24 hours or less.
